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The most common symptoms of coronavirus (COVID-19) are recent onset of:
  • New continuous cough and/or
  • High temperature
  • loss or change to your sense of smell or taste  

For most people, coronavirus (COVID-19) will be a mild illness If you have coronavirus symptoms:
  • Do not go to a GP surgery, pharmacy or hospital
  • You do not need to contact 111 to tell them you're staying at home
  • Testing for coronavirus is not needed if you're staying at home
  • Plan ahead and ask others for help to ensure that you can successfully stay at home and consider what can be done for vulnerable people in the household
  • Ask your employer, friends and family to help you to get the things you need to stay at home
  • Wash your hands regularly for 20 seconds, each time using soap and water, or use hand sanitiser
  • If you feel you cannot cope with your symptoms at home, or your condition gets worse, or your symptoms do not get better after 7 days, then use the NHS 111 online coronavirus service. If you do not have internet access, call NHS 111. For a medical emergency dial 999
  • Visit NHS 111 Online for more information

Stay at Home
  • If you live alone and you have symptoms of coronavirus illness (COVID-19), however mild, stay at home for 7 days from when your symptoms started. (See ending isolation section below for more information)
  • If you live with others and you or one of them have symptoms of coronavirus, then all household members must stay at home and not leave the house for 14 days. The 14-day period starts from the day when the first person in the house became ill
  • It is likely that people living within a household will infect each other or be infected already. Staying at home for 14 days will greatly reduce the overall amount of infection the household could pass on to others in the community
  • For anyone in the household who starts displaying symptoms, they need to stay at home for 7 days from when the symptoms appeared, regardless of what day they are on in the original 14 day isolation period. (See ending isolation section below for more information
  • If you can, move any vulnerable individuals (such as the elderly and those with underlying health conditions) out of your home, to stay with friends or family for the duration of the home isolation period
  • If you cannot move vulnerable people out of your home, stay away from them as much as possible
Find out more about UK Gov Coronavirus Response
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What we have to say about your health and well being
Oct 2018
Prescription Delivery Service Explained

How our repeat prescription delivery service works

Our FREE local NHS prescription delivery service is open to all patients and we can deliver to your home or work address.

Our service is aimed at anyone who struggles to make it to our pharmacy to collect their prescriptions forany reasone.g. work pattern, transport issues, house-bound, convenience etc.

Our NHS prescription delivery service is free for all patients, whatever your circumstances

How do I register?

To use this service, simply start by nominating our pharmacy to receive your repeat prescriptions.

This can be done in person, over the phone (by calling the number below) or by registering for an account on this website. This will then enable you to:

  1. Order your prescriptions 24/7 at a time that suits you, from any device
  2. Set email reminders for re-ordering future prescriptions
  3. Receive order status updates by email

What information do I need to register?

Regardless of how you register we will need:

  • Your name
  • Your address
  • The name of your GP surgery
  • Which repeat prescriptions medicines you are using.

The registration process is extremely simple. For existing customers we will have most of this information already and the process will be even quicker.

Once we have your prescription and your patient details we can get ready to send out your medications when you need them. Our driver will deliver to your home address unless you ask for delivery to an alternative address e.g. work, a relative/neighbour.

How do I order my prescription?

Once registered you can place an order for any items on your “repeat list” provided by your GP. The order can be placed:

  • Via this website
  • Over the phone by calling the number below
  • In person (by dropping off your repeat slip with requested items ticked)
  • Via your GP practice’s online services portal

It is best to order via the pharmacy so that we know which items you are expecting. We can also chase up any issues directly with the GP on your behalf, so that you have everything you need when you need it.

Frequently Asked Questions

How long does delivery take?

It is best to order your prescriptions no later than 5 working days before you are due to run out just to be on the safe side.

It usually takes 2-3 working days for GP practices to process repeat prescription requests, and we need 24 hours to assemble and check your order.

Do I need to sign for my prescription?

To receive your medication it needs to be signed for by you or a nominated person over 16 years of age.

If this isn’t possible, in exceptional circumstances we can post your medication through your letterbox if appropriate. For safety reasons, this can only be done with your prior written consent.

What if I forget to order my prescription before I run out of medication?

Of course, we know it can be tricky to keep track of your medicines and everyone gets ‘caught out’ now and again.

We will always do what we can to help if you are running out of medicine unexpectedly. You should never feel you just have to ‘go without’ or cannot ask for help so please speak to our pharmacist.

How much does the delivery service cost?

The pharmacy repeat prescription delivery service is completely free.

Unlike some other pharmacies we DO NOT restrict our service to house-bound patients only and we DO NOT charge you an administrative fee for delivery.

You will still have to pay for your prescription charges as usual if you are not exempt. Currently, each NHS item on a prescription is priced at £8.80.

If you are regularly picking up prescriptions (i.e. collecting two or more prescription items per month) you could save money by applying for aprescription prepayment certificate (PPC).

How do I know if I am eligible for free prescriptions?

For certain people, prescriptions in England are completely free. To find out if you may be eligible for free prescriptions, consultthis guide.

If you are exempt from paying for prescriptions, or you have a PPC, you will have to supply us with evidence of this as part of the sign-up process (unless you are automatically exempt by virtue of your age being 60 years old).

47 Chandag Road
BS31 1PW
0117 986 4121
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Company Registration:
SC 442208
Premises GPhC Number:
Nicola McMurray (2078500)
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